Our CRO process focuses on the requirements people have when visiting your site, the outcomes you want them to take and the entire journey between the two.
The first step our conversion rate optimisation experts take is to review your website in its current state. During this step of the process, our team will review the copy, call to actions, design and layout of the pages against the actions you want users to take as well as conversion rate optimisation best practices.
While our team are reviewing the site we will install heatmapping and session recording software on your website. Once this has had a chance to collect data on how users are interacting with your site we can review the data alongside the general review of the site.
Once both of these steps have been completed we will have a list of improvements and tests we can run.
Reviewing the customer journey is an important part of conversion rate optimisation. The biggest improvements in your conversion rate can be found along the customer journey. For example, if your most regular customers all watch a specific video then we know that if we get more visitors to watch the video they are likely to become regular customers.
Depending on the size of your site and your niche there could be several different customer journeys your visitors could take.
The user experience on your site also plays a strong role in conversion rate optimisation. If your site is complicated to use or users can’t find what they’re looking for they will leave and go elsewhere. By putting the information they need front and centre they can quickly make a decision and take action on what you have to offer.
Now we have a list of improvements, possible tests to run and insights into the customer journey we will create a strategy and plan of action on how to implement our enhancements. This will factor in the difficulty of making the enhancements, the potential positive impact and the duration of any experiments we need to run.
With our plan of action put together, we can now start to implement some of our enhancements. Unless we spot something that is having a serious impact on your conversion rates we will use a range of tests including ab tests and multivariate tests to measure the impact of our changes.
We find this the best way to test our hypothesis as there have been times in the past when we’ve run tests and had very unexpected results.
Once we’re happy with the results of the test and we’re confident that this change will have a positive impact it’s time to roll the change out to the live site. If your site is built or hosted by Capsule we will work with our team of developers to make the changes required. If your site is built or hosted elsewhere we can work with your development team to roll out the changes.
Conversion rate optimisation is all about making sure that your site is optimised for the actions you want users to take. If you have an eCommerce store then you’d like your visitors to order more products, come back more often and make sure when they add items to their basket they go through the checkout. If you’re a service-based business you want your visitors to get in contact with you by sending you a message or giving you a call.
At Capsule, we like to think about two different types of conversions, micro and macro conversions. Micro conversions are the small signs that the visitor is engaging with your brand and website. These include signing up for a newsletter, downloading a guide or watching a video about your brand.
A macro conversion on the other hand means the visitor to your site is making a much bigger commitment. These macro conversions can include placing an order, sending you a message or requesting a call back.
Conversion rate optimisation can help your pay per click and Google ad campaigns in two different ways. The first way CRO helps your PPC and Google ad campaigns is that you'll see a decrease in the cost per click and your quality score improves. Part of what drives the bidding process is the quality score of your ads and this is split into three sections, ad click-through rate, ad copy and the landing page performance. Conversion rate optimisation will help to improve the landing page performance aspect of the quality score. The higher your quality score the less you pay for each click. The second way CRO helps your PPC campaigns is that the people who click on your ad are now more likely to take the action you want. This means you'll have a drop in the cost per acquisition (CPA) for every person that converts. With these two factors combined, you can expect to see your campaigns perform much more effectively and see a better return on your advertising spend.
Search engine optimisation will also benefit from your conversion rate optimisation efforts. As your site moves up the rankings on the search results page you'll start to see an increase in traffic to your website. While more traffic to your site is always a good thing, it's not much use if they don't convert into paying customers or clients. With CRO you'll convert more of your visitors into customers and clients improving the results of your SEO enhancements.
With email marketing tools becoming more and more advanced many now offer conversion rate optimisation features such as ab testing subject lines and full emails. With our knowledge of email marketing and CRO, we can work to increase the effectiveness of your email marketing campaigns. This includes increasing the open and click-through rates of your email and when combined with our enhancements to your website you can see increases across the whole funnel.
As it becomes harder and harder to drive traffic from social media platforms to your own website it's never been more important to invest in conversion rate optimisation. With CRO you're able to really make the most out of each visitor that comes to your website. This in turn increases the return on investment from both your paid and organic social media.
CRO is commonly thought of as something that's only done in the digital world however conversion rate optimisation can work across all marketing channels. You might decide that a billboard or magazine ad is the most effective way of reaching your target audience. Our conversion rate experts can help you review the copy, call to actions and layout to make sure it's as effective as it can be.
At Capsule, we invest in both our team and our tools to provide the best outcomes for our clients. Our team has access to the best knowledge out there when it comes to conversion rate optimisation and we are constantly learning from each other and the industry. We also use the leading conversion rate optimisation tools such as Google Optimise, Google Analytics, Microsoft Clarity and Adobe XD.
With our experience in the service, we can hit the ground running and we can spot common mistakes in your website that holds back conversions. Some of these include:
We offer a wide range of digital marketing services including:
These services all benefit from the value that conversion rate optimisation brings and for clients with a digital marketing retainer we include this as part of the service.
Jamie is our tech-savvy Digital Marketing Executive. He works hard to develop and build the social media presence of our clients. With his background in paid social, photography and videography and recent qualification in Google Ads Search and Display you can find him working on a range of projects. Outside of work, Jamie plays darts and hits 180s for fun. He loves photography and videography and has more clothes than he knows what to do with.
Chay is one of our digital marketing executives and comes with 4 years of agency experience and is an SEO specialist. He is also certified in Google Ads for Search. You can find him optimising client websites to grow their organic traffic and helping to build their online presence. In his spare time, you can find Chay out on the bike, in the kitchen or going for a walk with his camera.
Mike is a Digital Marketing Manager with over 10 years of digital agency experience working with clients across B2B, B2C & Non-Profit sectors and qualifications in Google Ads Search, Display and Video. His skills span the full spectrum of the digital marketing mix and he has a particular focus on delivering objective-led, data-driven results for his clients. When he is not immersed in a client’s Google Analytics or Google Ads account, Mike can be found on the golf course, cricket pitch, shredding in his home recording studio or enjoying days out with his wife and son.
Georgia is our Lead Website Developer with a fantastic knowledge of the WordPress content management system. After completing her apprenticeship and working as a frontend developer at a local agency she joined our team. A typical day for Georgia involves building and maintaining websites for all of our clients. Georgia has a bright and bubbly personality that is reflected through her work. Despite being a web developer extraordinaire, at the weekend she’s a dance superstar running her own school. Some say she brings a whole new lease of life to the kick-ball-change, all we know is that she’s a huge chocolate lover and adores her new pet kittens!